Refund and Returns Policy

Cancellation & Refund Policy

At Al Riziq Foods, we strive to provide you with the best products and services. If you need to cancel an order or request a refund, please review our Cancellation & Refund Policy below.

1. Cancellation Policy

1. Order Cancellation:You may cancel an order within 12 hours of placing it. To cancel an order, please contact our customer service team at contact@alriziqfoods.comwith your order number and cancellation request.

2. Processing Time: Orders that have already been processed or shipped cannot be canceled. Once an order is in transit, please refer to our Refund Policy below for guidance.

3. Special Orders: Orders for customized or special request products may not be eligible for cancellation. Please review product-specific terms or contact customer service for more details.

2. Refund Policy

1. Eligibility for Refund: Refunds are available under the following conditions:

Damaged or Defective Products: If you receive a product that is damaged or defective, please notify us on the same day. We will provide instructions for returning the item and processing your refund or replacement within 7 business days

– Incorrect Items: If you receive the wrong item, please contact us within the same day receiving the product . We will arrange for the correct item to be sent and provide instructions for returning the incorrect one.

2. Non-Refundable Items: Certain items may be non-refundable due to health and safety regulations. These include, but are not limited to, perishable goods and opened or used items.

3. Refund Process: Approved refunds will be processed to the original payment method within 7 business days. You will receive a confirmation email once the refund has been issued.

4. Return Shipping Costs: If the return is due to our error (e.g., incorrect or defective items), we will cover the return shipping costs. For other returns, you may be responsible for the shipping costs associated with returning the item. Return & Return Amount will be processed within 7 days

5. Exchange Policy: We do not offer direct exchanges. If you need a different product, please return the original item for a refund and place a new order.

3. How to Contact Us

For any questions or concerns regarding cancellations or refunds, please contact our customer service team:

– Email:contact@alriziqfoods.com

4. Policy Updates

Al Riziq Foods reserves the right to update or modify this policy at any time. Any changes will be posted on our website, and your continued use of our services after such changes constitutes your acceptance of the updated policy.

Thank you for shopping with Al Riziq Foods. We appreciate your business and are committed to ensuring your satisfaction.

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Feel free to adjust the specifics according to your needs and operational procedures!